Privacy Policy

Luxera (“we,” “our,” or “us”) is committed to protecting the privacy and personal information of our customers, website visitors, and service users. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our elevator products and services in Abu Dhabi, United Arab Emirates.
1. Information We Collect We may collect the following types of information: Personal Information – Name, email address, phone number, address, and other contact details you provide through our website forms, service requests, or inquiries. Service Information – Details related to elevator installation, maintenance, or repair requests. Technical Information – IP address, browser type, device information, and usage data collected automatically when you browse our website.
2. How We Use Your Information We use the collected information for: Responding to your inquiries and providing requested services. Processing installation, maintenance, and repair orders. Sending important updates, service reminders, and promotional offers (with your consent). Improving our website functionality and customer experience. Complying with legal obligations under UAE regulations.
3. Information Sharing and Disclosure We do not sell or rent your personal data to third parties. We may share your information only: With our trusted service partners and subcontractors for the purpose of fulfilling your service requests. When required by UAE law, court order, or government authority. In connection with business transfers such as mergers or acquisitions.
4. Data Security We take appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
5. Cookies and Tracking Technologies Our website may use cookies to enhance your browsing experience. You can choose to disable cookies in your browser settings, though some features may not function properly.
6. Your Rights Under UAE privacy guidelines, you have the right to: Access and request a copy of the personal information we hold about you. Request correction or deletion of your personal data. Withdraw consent for marketing communications at any time.
7. Third-Party Links Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites.
8. Changes to This Policy We may update this Privacy Policy from time to time. The revised version will be posted on our website with the updated effective date.
9. Contact Us If you have questions about this Privacy Policy or how we handle your personal data, you can contact us at:
Luxera Elevators
[Website URL]
[Email Address]
[Phone Number]
Abu Dhabi, United Arab Emirates